Flip The Switch On Your Self Service Strategy

The IT self-service portal has been aligned with two key ITSM trends – enterprise service management and the improved employee experience.

However, many IT self-service portals have failed to deliver on these promises. This does not mean that the need for self-service capabilities are dead, only that they are evolving.

Open up this eBook to learn why this is happening through key topics such as:

	Why traditional IT self-service portals have failed to deliver the expected benefits
	The continued importance of self-service within digitally-enabled organizations
	How new smart technologies offer a better alternative to self-service portals
	And more.